Return, Exchange & Warranty Policy

At ComboPH, we are committed to providing quality products and reliable after-sales support. Please read this policy carefully before making a purchase.

Exchange Policy

All sales are final. We do not offer refunds.

Eligible products may be exchanged only under the conditions described below.

Consumables & Materials

Consumable products and materials include, but are not limited to:

• Adhesives

• Tapes

• Solder paste

• Flux

• Cleaning chemicals

• Protective films

• Other consumable repair materials

These products are considered used once the package or seal has been opened.

• Unopened items may be exchanged within 7 calendar days from the date of purchase.

• Opened or unsealed consumables are not eligible for exchange or refund, unless a manufacturing defect is confirmed by our technicians.

• No refunds will be issued under any circumstances.

Tools, Parts & Accessories Warranty

Tools, mobile phone parts, computer accessories, and other electronic products are covered by the warranty period specified for each individual product.

Warranty applies only to manufacturing defects.

The warranty does not cover:

• Physical damage

• Water or liquid damage

• Burn marks

• Incorrect installation

• Improper operation

• Unauthorized repair or modification

• Normal wear and tear

• Damage caused by misuse, accidents, or negligence

Products that show any of the above conditions will not qualify for warranty service.

LCD / Screen Warranty

To qualify for warranty service, LCD and display assemblies must be fully tested before permanent installation.

The warranty becomes void if any of the following applies:

• Protective film has been removed

• Adhesive has been applied

• Screen has been permanently installed

• Flex cable has been soldered or modified

• The product shows signs of installation or physical damage

Display abnormalities or functional issues must be verified by ComboPH technicians before any warranty claim is approved.

Battery Warranty

Battery warranty does not cover batteries that have:

• Been opened or disassembled

• Become swollen or deformed

• Been punctured

• Been exposed to water or other liquids

• Been physically damaged

• Been damaged during installation

All batteries must pass our inspection before warranty service is approved.

Warranty Claims

Warranty covers the product only.

Warranty does not include reimbursement for:

• Labor or installation charges

• Shipping or delivery costs

• Loss of income or business interruption

• Data loss

• Any direct, indirect, incidental, or consequential damages

Inspection & Service Procedure

All exchange and warranty requests must be processed at our physical store.

Customers are required to bring:

• The product

• Original proof of purchase or receipt

• Original packaging (if available)

Our technicians will inspect the product before determining whether it qualifies for exchange or warranty service.

ComboPH reserves the right to reject any request that does not comply with this policy.

Wrong Item or Defective Item

Please inspect your order immediately upon receiving it.

If you receive:

• An incorrect item

• A product with a manufacturing defect

• A product damaged before use

Please contact us within 7 calendar days of receiving your order.

After inspection and approval, we will provide an exchange or warranty service where applicable.

No Refund Policy

ComboPH does not provide refunds.

All approved after-sales cases will be handled through exchange or warranty service only, subject to inspection.

Contact Us

For exchange, warranty, or after-sales support, please contact us:

Email: sales@comboph.com

Or visit our store during business hours for product inspection and assistance.